Contact and support

How can we help?

For product questions, download problems or order support, use the route that matches where the purchase was completed.

Email support

support@daleandholly.co.uk

We normally reply within two working days. If you cannot see our response, check your junk or spam folder.

Etsy orders

For an Etsy digital order, use Etsy Messages from the order receipt or your Etsy account.

Visit the DaleandHolly Etsy shop

Amazon orders

For payment, delivery, return or marketplace-order issues, use Amazon's order and customer-service tools.

View the Dog Travel Grooming Kit

Please protect your information.

Include the relevant order number when asking for help. Never send card numbers, banking details, passwords or identity documents by email.

Download problems

If a file is missing, corrupted or will not open, tell us which digital product and device you are using and what message appears. We can then help identify whether the issue concerns Etsy delivery, the downloaded ZIP or the PDF reader.

Product information and safety

DaleandHolly can answer questions about the product information displayed on this website. Read and follow the labels supplied with physical products. Good Dog, Sorted and While We’re Away are organisation tools; they do not replace professional or emergency advice.

Business details

HOLLYDALE27 LTD, trading as DaleandHolly
Company number 14441695
Registered in England and Wales
Registered office: 27 Sandhurst Avenue, Stourbridge, West Midlands, England, DY9 0XQ