Privacy notice

Last updated: August 2026

1. Who controls your information

HOLLYDALE27 LTD, trading as DaleandHolly, is the controller for personal information it receives directly through this website or by email.

2. Information we may receive

This website does not currently provide an account, newsletter sign-up, contact form or direct checkout. We may receive:

• your name, email address and message when you email us;
• an Etsy or Amazon order reference and product details when you request support;
• technical security and server-log information processed by the website host;
• cookie or analytics information if optional tools are introduced and the appropriate information or choice is provided.

Do not send card numbers, banking details, passwords or identity documents by email.

3. Purchases through Etsy or Amazon

Purchases are completed on Etsy or Amazon rather than this website. The relevant marketplace processes account, payment, transaction and delivery information under its own privacy notice.

Clicking an external purchase link sends your browser to that marketplace. This website does not receive or store your marketplace password or card details. A marketplace or its seller may make limited order information available where needed for fulfilment, support, fraud prevention, accounting or legal obligations.

4. Why information is used

• To answer questions and provide product support.
• To identify and resolve download or order problems.
• To maintain website and email security and prevent misuse.
• To comply with tax, accounting, consumer-law and other legal obligations.
• To understand website use where lawful analytics are introduced.

5. Lawful bases

Depending on the circumstances, information is processed because it is needed to respond before or after a purchase, because HOLLYDALE27 LTD has a legitimate interest in providing support and protecting its services, because a legal obligation applies, or because consent has been given for an optional activity.

6. Who information may be shared with

Information may be shared only where necessary with service providers supporting website hosting, business email, security, accounting or professional advice, and with public authorities where the law requires it. Etsy and Amazon process marketplace purchases under their own arrangements.

7. International processing

Some service providers or marketplaces may process information outside the United Kingdom. Where HOLLYDALE27 LTD is responsible for a transfer, appropriate legal safeguards will be used as required.

8. Retention

Support messages are kept only for as long as needed to answer the enquiry, maintain appropriate business records and meet legal obligations. Security logs are retained for a proportionate period determined by the hosting or security service. Marketplace order records follow the applicable marketplace and legal retention requirements.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain uses, or receive a portable copy. You may also withdraw consent where processing relies on consent.

Contact support@daleandholly.co.uk to make a request. You may complain to the UK Information Commissioner's Office at ico.org.uk.

10. Cookies and analytics

The initial website does not intentionally set advertising or behavioural-profiling cookies and does not include invasive analytics. The hosting service may process essential technical information needed to deliver and protect the site. This notice will be updated before optional analytics or similar technologies are added.

11. Security

Reasonable technical and organisational measures are used to protect information. Email and internet transmission are not completely secure, so send only the information needed for the enquiry.

12. Changes and contact

This notice may be updated when the website, marketplaces or supporting services change. Questions can be sent to support@daleandholly.co.uk.