Website terms

Last updated: August 2026

1. Who operates this website

2. Using the website

You may use this website for lawful personal or business-information purposes. You must not interfere with its security or operation, attempt unauthorised access, misuse its content or use automated activity that places an unreasonable load on the service.

3. Purchases through Etsy or Amazon

This website provides information about DaleandHolly products. It does not currently provide a shopping basket, take payment, fulfil orders or process returns.

Digital-product purchases are completed through Etsy. Physical-product purchases are completed through Amazon. The relevant marketplace shows the current seller, final price, applicable taxes, availability, delivery information, returns arrangements and purchase terms before payment.

If information on this website differs from the current marketplace listing or checkout, review the marketplace information before buying and contact us if anything is unclear.

4. Digital products and personal use

Unless the product listing states otherwise, DaleandHolly digital products are licensed for the purchaser's personal use. Blank files may not be shared, uploaded publicly, resold, redistributed or included in another product. A purchaser may use completed pages as the specific product licence allows.

5. Physical products

Descriptions of physical products are intended to explain the product and supplied contents. Read the current Amazon listing and the packaging supplied with the product before use. Follow all labels, ingredients, warnings and directions.

Pet-care products are intended for routine use as described on their labels. They do not replace veterinary diagnosis, treatment or emergency advice.

6. Digital-organiser limitations

Good Dog, Sorted and While We’re Away are organisation tools for information supplied by owners and appropriate professionals. They do not provide veterinary, behavioural, security, legal, insurance, emergency, electrical, plumbing, pet-care or medical advice and cannot guarantee safety or prevent loss. Owners remain responsible for checking information, giving clear instructions and obtaining appropriate professional advice.

7. Intellectual property

Unless stated otherwise, the DaleandHolly name, website copy, layouts, graphics and digital-product content are owned by or licensed to HOLLYDALE27 LTD. You may not copy, republish, sell or commercially exploit them without written permission.

8. External websites

Links to Etsy, Amazon and other external services are provided for convenience. Those services operate under their own terms, privacy notices and technical arrangements. A link does not mean that Amazon, Etsy or another third party endorses DaleandHolly.

9. Accuracy and availability

We take reasonable care when preparing website content, but marketplace prices, stock, delivery estimates and terms can change. We do not promise that every external listing will remain available or unchanged.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, HOLLYDALE27 LTD is not responsible for losses caused by misuse of a product, failure to follow supplied instructions, reliance on an organiser as professional advice, or the independent operation of an external marketplace.

11. Changes to the website or these terms

We may update products, pages or these terms. The date above identifies the current version. Changes do not remove rights that consumers have under applicable law.

12. Law and contact

These terms are governed by the laws of England and Wales, while consumers retain any mandatory protections that apply where they live. Questions can be sent to support@daleandholly.co.uk.